Returns & Refunds
We don't just stand behind our products — we stand behind you. A problem? We'll resolve it quickly and without unnecessary complications.
14 days
to file a complaint
24 h
maximum response time
100%
valid complaints resolved
0 CZK
extra fees for complaints
What We Claim
We accept complaints
Poor print quality (blurring, wrong colors)
Product damaged during delivery
Wrong size or product color
Manufacturing material defects
Missing or swapped items
We do not accept complaints
Product with low-resolution image (warning was ignored)
Dissatisfaction with own design or color rendering
Used or washed products (unless a manufacturing defect)
Change of mind after production
Important: Products with custom prints are made to order, so we only accept complaints about actual manufacturing defects.
How to Complain
Document the problem
Take as detailed photos of the defect as possible — the more photos, the better.
File complaint online
Fill out the form on the Complaints page. We will respond within 24 hours.
We will find a solution
Refund, exchange or reprint — always at no extra charge.
Our Guarantee
If the complaint is valid, we will replace the product or issue a refund. No unnecessary fees or complications.